Universal Studios Orlando Limited Handicap Access

I will admit I thought long and hard before sitting down to my computer to write this post. Mainly because I love Universal Studios and it breaks my heart to know they do not return the love. You see as a part-time travel blogger I have visited many theme parks, hotels, venues and live events with limited vision. I travel because I love to see new things and I have never let my vision stand in my way. 

Universal Studios

The wonderful part of traveling is you meet many wonderful people with kind hearts and beautiful stores. You also learn who is capable of dealing with people who are less fortunate. I am sadden to say Universal Studios is not one of them. After multiple visits to this park for concerts, parades and just some family fun I have learned that they have limited handicap accessibility and because of this I have been hurt physically several times.  

Universal Studios

I have talked to many people in their event department as well as guest relations and I get an apology but no one moves forward to fix this problem. It really is a sad thing to know that a company that brings in millions can not handle guest with vision issues.  It also breaks my heart because we as a family had planned several trips to the park for their Mardi Gras festivities. However after talking to them this weekend this is no longer happening because they are still not equipped to handle guest with a handicap and I am terrified of being hurt again. 

So as sad as I am I will not be returning to Universal until they fix their handicap guidelines it has open up some travel dates to visit new places and venues. I am thinking a cruise or a long stay at the beach.

Let’s Talk: Have you ever been to a place that has disappointed you? Have you ever encountered a place that treated their guest with handicap poorly? 

 

 

About Rebecca 2194 Articles
Rebecca is a boy mom, traveler, Disney addict, chocolate lover, and tea drinker. She lives in Florida and enjoys good food, good music, and a great book. Her goal in life is to live in the moment and to always be open to new things.

47 Comments

  1. I’m sorry to hear that. It’s unfortunate that places like this aren’t fully accessible for all. I’m not sure if you watched the Grammys last night but Stevie Wonder made a statement about this very thing making everything access to all people with disabilities.

  2. It has been a long time since I have been to Universal, and I will admit I didn’t notice that at the time. I find it unusual though….this is a HUGE theme park and they certainly would have more than enough money to make sure these things were in place. That is sad.

  3. I am so sad to hear this is happening. I would have thought that they would be able to make the park safe and accessible to everyone.

  4. I’m so sorry to hear this, Rebecca. It really is a huge disappointment that a company like Universal wouldn’t take the safety of their guests more seriously. Fortunately, we’ve always felt well taken care of when traveling with my son with special needs, but I’d definitely think twice about returning to a place that didn’t make us feel safe or welcome.

  5. I’m shocked to hear this. I would have expected better of a place like Universal, and I hope they pay attention to this so everyone has the opportunity to experience their parks.

  6. I am so surprised because they are such a big tourist attraction. They have such competition to with other local theme parks, I would definitely reach out to their public relations and see what they say.

    • It is a sad thing because I’ve been to neighboring Theme Parks and they all have no issue with helping visually impaired guest. As a matter of fact they have special seating for them at shows and parades but at Universal you are treated badly for it. I keep checking to see if they have improved this but as of this weekend when I called to ask they say they still have not got any such policies in place.

    • Me to as my neighbor wanted to take her son who is partially blind from an illness as a child but after hearing about my experience chose to take him to another theme park instead.

  7. Oh the beach sounds fun. I’d love to go to Orlando but I’ve never seen the real appeal. It maybe because I don’t have kids, who knows. A lot of people weird me out though, that maybe why. I’m sorry no one will listen to you, you can’t be the only one having this issue.

  8. I am sorry to hear about your struggles but I totally understand. I have one child with autism and one with severe panic disorder. Then there is me with severe allergies to so many things as well as asthma etc… It is frustrating for sure. Some places are great – while others just aren’t.

  9. Rebecca. shame on them. I know you said you took it up with several people but you need to take it to the top. Write a letter to CEO, & other execs citing what they do not have, what other theme parks do, how you have been injured & that a social media campaign once they put this in place would be awesome publicity.

  10. That is too bad. You would think with all the money they make they would be more accommodating. They just really must not care. Sorry you have been hurt there so often.

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